We are happy to announce that we will be phasing back to see patients on May 19, but only a few patients a day to begin with. We are very excited to be able to get back to seeing our patients again!
We would like everyone to know that the health and safety of our patients, team members, and community is of utmost importance to us. We have established new protocols and are following the guidelines that the BC dental association and BC public Health office has developed on the proper protective equipment recommended in order to practice during this pandemic and minimize the risk of virus transmission. This includes adding medical grade air purifiers, sneeze guards to our office, one way traffic in the office and rearranging the waiting room and clinic.
As always, we follow strict guidelines for infection control. In addition to our already stringent disinfecting and sterilization procedures, we are enacting the following protocols as we continue our efforts to keep everyone safe. See the diagram for a summary of some of these protocols. Here is what to expect at your next physical appointment;
- To comply with our province’s social distancing guidelines, we are asking that wherever possible only the patient enters the office. In the case of a new patient or minor, we request that only one person accompany them. The waiting room is now reorganized to a few areas for the parent/accompanying person to sit and wait and the coffee machine, magazines and pamphlets have all been removed.
a. Patients/accompanying persons are welcome to record/facetime during the new patient visit so those not present can observe if needed.
b. Parents are welcome to ask questions in advance of the appointment via e-mail and we are happy to provide updates after the appointment as well. We will often send home brief appointment "Report Cards" with some details of the appointment.
c. Information that we normally would have conveyed to you in person will now be emailed to you with videos and attachment handouts.
- We will be pre-screening everyone entering our office with a questionnaire to fill out prior to each appointment. If you or a family member are not feeling well, have had a fever in the last 7 days, have had shortness of breath, a cough or have travelled outside of Canada in the last 14 days, we ask that you reschedule your appointment to keep everyone safe.
- Patients who have not filled out the form and emailed back to us prior to their appointment will be asked to reschedule their appointment.
- Patients who come into the office showing signs of illness will be asked to reschedule their appointment.
- Once you arrive at your designated time, you must call our office to let us know you have arrived or you can knock on the window to alert the receptionist and she will acknowledge she know you are there. If we are not ready for you at that time, we will ask that you stay in your car until we call you in. If you did not come by car, the receptionist will direct you to which door to wait at, either the front door-(our normal entrance) or our back door( around the corner on MacIntosh Street). In the event it is raining that day, please ensure you have an umbrella with you, as there is limited space to wait under shelter. We have adjusted our schedule to attempt to minimize the wait times for our patients.
- Please wear a cloth mask when you enter our office and after your treatment when you are interacting with our front office team (we have disposable ones available in case you need one)
- Once you are escorted into the office, you will be asked the health questions again, your temperature (and accompanying person’s if present) will be taken and recorded and you will apply hand sanitizer before you enter the clinic where you will then rinse with a mouthwash (dilution of hydrogen peroxide, Listerine and water) at your chair before we can work on you.
- Patients must brush and floss BEFORE coming to the office as we must eliminate our brushing stations in the clinic. Unfortunately, patients wearing braces will not be able to brush and floss with their wires out during the appointment.
- We would like to minimize the handling of cash/credit cards in the office and use digital payments when possible. New patients will be asked to set up payment plans so that we can have contact-less payments each month once set up.
Upon reopening, we hope you understand that we will be unable to maintain our previous schedule. Appointments will be more limited, due to being spread out and staggered, and to allow proper time to disinfect treatment areas between patients. Please be flexible with your appointment scheduling and considerate of your appointment time and other patients around you. We are trying our best to catch up, care for and accommodate all our patients.
For more information see our questions and answers page.
We greatly appreciate your patience as we phase back into seeing our patients.